Our Policies and General Information



General Information

  • Prices and treatment protocols are subject to change
  • All packages must be performed as listed and on the same day
  • Packages cannot be split to accommodate two separate individuals

Gratuities

If you wish to leave gratuities as the result of an exceptional experience, these will be accepted with appreciation. Gratuities are left up to the discretion of the guest and are not included in our prices, but often range from 15% to 20%.

Cancellation

Last minute cancellations and “No-shows” leave our Therapists with empty appointment times. We may have also had to turn away other guests that could have enjoyed that appointment time. Due to this, guests that do not honor their appointments will be charged cancellation fees.
Pleased be advised that to cancel any spa appointment we require at least 24 hours notice to avoid being charged cancellation fees.
For all Registered Massage Therapy appointments cancelled with less than 24 hours notice, a missed appointment fee of $50 for a 60 minute treatment and $80 for 90 minute treatment will be charged.
For groups bookings we require 48 hours' notice for all cancellations. A credit card will be required to secure all group bookings. Please note that once an appointment is booked--unless we hear otherwise - we'll expect you to be there. 'Skipped' appointments will be charged in full to the card number with which they were held.

If you have any questions regarding our cancellation policies please do not hesitate contact us at 519-601-4888.

Why do we collect health information?

Health information is collected in order to promote a safe and healthy environment for our guests, to ensure continuity of information from one visit to the next, and to assist in customizing treatments to individual needs, particularly if there are medical issues or allergies which could have contraindications for certain products or services. Your health information can be updated annually or at your convenience.

Gift Cards

Leezūr London Spa Gift Cards are available for purchase in the form of à la carte services, as Spa Retreat Packages, or as Dollar-Value Gifts. An excellent way to reward and recognize someone special. Spa Gift Cards can be purchased at the spa, by telephone or online.
If you receive a Spa Gift Card for a package or service that you don’t want, you may use the dollar value of that Spa Gift Card towards any product or service you would like, however, Spa Gift Cards cannot be redeemed for cash. Remainders on Spa Gift Cards can be applied to future visits or used to purchase after care products

Healthcare Insurance Coverage

Healthcare insurance coverage covers Therapeutic Massages performed by Registered Massage Therapists. Please note your need for a receipt at booking and again, at check-in.

Refunds & Returns

Unopened products are refundable for the purchase price of the product within 14 days of the receipt date. Opened and/or partially used products can be exchanged for store credit within 14 days of receipt date.

For any questions or inquiries, please email info@leezurlondon.com